Shipping costs are set by shipping carriers directly. LOVA International charges our customers the same rate our shipping company is charging us. We will quote and choose between a variety of shipping carriers to find the best rate and most reliable services for our customers needs. Our customers can choose to use their own carrier to ship if they would like, however, if any damages occur or there are any issues with the shipment, customers will be responsible for contacting their carrier agent and filing claims themselves. 

Since LOVA offers a variety of shipping options, customers may choose the lowest cost shipping option that is appropriate for their order.  If the shipping method chosen is not applicable to your order, a sales associate will contact you directly to make different shipping arrangements.

International Purchases (Canada & Mexico): It is the customer's responsibility for any customs and/or duty related fees or paperwork. Customers must know about their own country's border customs and regulations. Any fees and charges by their customs will be the customer's responsibility. Customers will have to pay for customs clearance, and duty fees if are shipping directly across the border. Any bills for outstanding customs and duty fees that are unpaid for will be charged to your card on file with an additional $25 processing fee. 

Please allow us 1-2 business days to process your order. Rush orders can be processed and shipped the same day for a small fee.  All express orders must be placed before 12pm PST. Shipping time depends on the carrier that we use. Fedex ground generally uses takes 5-6 business days to ship across the country from South Florida, however the time may vary a little if it is not guaranteed shipping. Guaranteed service can be provided by trucking company with for an additional fee. It insures that they will deliver the shipment on the delivery date that they have promised or the shipping costs will be refunded. Once a shipment leaves our warehouse the shipping time and handling procedures are up to the shipping carriers and are out of our control. The best way of finding out what/where/when the shipment is located is to either look up the order using the supplied tracking information, or by calling the trucking company directly with the tracking number you have been provided by us through invoice. 

Orders are processed very quickly when received as we typically process and ship most orders within (1) business day when possible. Once an order has been shipped we are unable to cancel or make any changes to your order.

**Please call us ASAP at 786-251-2919 within 12 hours to cancel an order.**