Refund policy

 

Refund and Returns Policy

  

Overview

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@candlepearls.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded/exchanged.

Wholesale by pallet

Orders by pallet cannot be refunded/exchanged.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@candlepearls.com and send your item to: 14113 NW 19TH AVE, OPA-LOCKA, FL 33054

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

 

To return your product, you should mail your product to:
14113 NW 19TH AVE, OPA-LOCKA, FL 33054

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Upon exchange or refund, if delivery was used (free shipping or other), we will deduct the shipping cost from the balance. You can always find out the cost of delivery in the support chat on our website, via email info@candlepearls.com or text 305 900 6305

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Return and Refund Policy for International Orders:



1. Returns and Refunds: We regret to inform our international customers that we do not accept returns or offer refunds for purchases made outside the borders of USA. All sales of products shipped internationally are final.

2. Customs Fees and Duties: Customers placing international orders are solely responsible for any applicable customs fees, duties, or taxes imposed by their respective countries. These charges are not included in the product price or shipping cost and must be borne by the customer upon delivery.

3. Consideration of Purchase: Due to the intricacies and expenses associated with international shipping, we advise our international customers to thoroughly review and consider their orders before completing the purchase. We provide comprehensive product details and customer support to assist in making informed decisions.

4. No International Returns or Refunds: Unfortunately, we are unable to accommodate returns or offer refunds for international shipments due to the complexities involved in cross-border shipping.

5. Customer Responsibility: By placing an international order with us, customers acknowledge and accept full responsibility for any customs fees, duties, or taxes incurred and agree to our policy of no returns or refunds for international purchases.

6. Subject to Change: This policy is subject to change without prior notice. Any modifications will be effective immediately upon posting on our website.

 

Need help?

 

Contact us at info@candlepearls.com for questions related to refunds and returns.